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Frequently Asked Questions
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Access to Medical Records

You have a right to see your medical records, subject to the limitations of the Data Protection Act 1998. An administration and photocopy fee is payable. Please make an appointment via Reception with the Medical Records Administrator.

 

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Computerised Patient Records


Selected individuals receive reminders for health checks and screening examinations. These include child immunisations, smear tests, mammograms and flu vaccinations. People with long-term conditions such as diabetes receive reminders for tests on their blood, eyes and feet. Some procedures are carried out by the practice while others are arranged by Barnet Primary Care Trust.

Confidential registers of people who need these procedures are maintained on computer and audited by Barnet Primary Care Trust. They are used to plan and deliver services and also to send invitations and results to patients on behalf of general practitioners. They are accessible only to authorised personnel.
Please contact our Practice Manager if you have a specific concern.

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Medical Students

We have medical students and doctors in training attending the practice from time to time.
Occasionally you may be asked if you mind having one of them sit in with you while you are seeing the doctor or nurse. If you feel uncomfortable about their presence in the consultation please let us know, it will not cause embarrassment.

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Training Practice

The Speedwell Practice is a ‘Training Practice' which means that they train fully qualified doctors to become General Practitioners. These doctors are known as GP Registrars. The GP Registrar has completed medical school, worked in various hospital departments gaining experience before coming to The Speedwell Practice to complete their training. 

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Patient Comments

Comments on any aspects of the practice will be received with interest. Please pass on any such comments to staff or doctors.

We hope you are happy with the care you receive in the practice, but if you are unhappy with any aspects of your care, please ask to see our Practice Manager , or contact him in writing.

To fill in our of our feedback forms please click here.

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Complaints Procedure

We always try to provide the best service possible, but there may be times when you feel this has not happened.  The following information explains our in-house complaints procedure, drawn up to respond to patient grievances.  Our practice is not able to deal with questions of legal liability or compensation.

 

We hope you will use the procedure to allow us to look into and, if necessary, correct any problems that you have identified, or mistakes that have been made.  If you use this procedure it will not affect your right to complain to the NHS England. Their contact details are: NHS England, PO Box 16738, Redditch, B97 9PT. Tel: 0300 311 22 33.  Email:  NWLCSU.CSU.CBLondonComplaints@nhs.net

 

Please note that we have to respect our duty of confidentiality to patients and a patient’s consent will be necessary if a complaint is not made by the patient in person.  If you wish to make a complaint please telephone or write to our Management Team.  Full details will be taken and a decision made on how best to undertake the investigation.

 

We believe it is important to deal with complaints swiftly, so you will acknowledge the complaint in three working days and we will be offer an appointment for a meeting to discuss the details.  Occasionally it may take longer, but we will keep you informed throughout.  You may bring a friend or relative with you to the meeting.  We will try to address your concerns, provide you with an explanation and discuss any action that may be needed.

 

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Summary Care Records (SCR)

A new NHS computer system is coming to this area soon, called the Summary Care Record (SCR). The Summary Care Record is meant to help emergency doctors and nurses help you when you contact them when the surgery is closed. Initially, it will contain just your medications and allergies. However, later on as the computer system (known as the "NHS Spine") develops, many other people who work in the NHS will be able to access it and much more: eg information from hospitals, blood tests, x-rays and specialists letters.


For more information please go to NHS Connecting for Health.

At this time, the public needs to inform their doctor if they do NOT wish for their information to be placed on this NHS Spine. To do this please click here fill out the form and bring it into the practice so we can update your record.

 

 

 


All our patient records are kept on computer. We can assure patients of complete confidentiality at all times. The Data Protection Act also protects your rights. Please note that medical records are subject to inspection by the Health Authority for the purpose of financial audit. 

The following people may access your records in the course of providing your care. 
General Practitioners, Practice Nurses, Receptionists, District Nurses and Health Visitors and other professionals involved in your care. 

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